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Averon staff mail

Read and send your @averon.com.my email from any phone or computer.

Open my inbox Opens in a new tab at webmail.averon.com.my

Type your password only on webmail.averon.com.my. This page never asks for it.

What do you need to do?

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Sign in for the first time

IT gives you a temporary password. Use it once, then set a password only you know.

  1. Open webmail and sign in

    Under Username, type your full email address, for example yourname@averon.com.my. Under Password, type the temporary password from IT. Then select Login.

    Open webmail

  2. Change the password straight away

    In webmail, open Settings, then Password. Type the temporary password, type your new password twice, and select Save.

  3. Choose a password that lasts

    Use at least 12 characters. Three unrelated words and a number work well. Do not reuse a password from another site, and do not share it with anyone, including IT.

  4. Check your recovery email

    IT keeps one personal email address on file for you. If you forget your password, the reset link goes there. Your welcome message shows which address is on file. Tell IT if it is wrong.

  5. Update your phone and Outlook

    They keep trying the old password until you type the new one. See Phone and Outlook.

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Reset a forgotten password

You can reset it yourself. The reset link goes to your personal recovery email, not to your Averon mailbox.

  1. Open the reset page

    The page belongs to Exabytes, our mail provider, so its address reads sp171.mschosting.cloud. That is expected.

    Open the reset page

  2. Ask for a reset link

    Type your full Averon email address, for example yourname@averon.com.my, and send the request.

  3. Open your personal email

    Look for the reset message and open the link in it. Check the spam folder if it is not in your inbox. Use the link soon, because it expires.

  4. Set a new password and sign in

    Choose a new password, then sign in to webmail with it.

    Open webmail

  5. Update your phone and Outlook

    Type the new password there too. See Phone and Outlook.

No reset link after 10 minutes?

Message IT on WhatsApp. IT can send the reset link again or give you a new temporary password. Contact IT.

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Set up my phone or Outlook

Every mail app asks for the same settings. Copy them from here.

Mail settings

Account typeIMAP
UsernameYour full email address
PasswordYour mailbox password
Incoming mail server
averon.com.my
Incoming port and security
993, SSL/TLS
Outgoing mail server
averon.com.my
Outgoing port and security
465, SSL/TLS
Outgoing server sign-inOn, same username and password
iPhone or iPad
  1. Open Settings, then Mail, then Accounts. On newer iPhones, Mail sits under Apps.
  2. Select Add Account, then Other, then Add Mail Account.
  3. Type your name, your Averon email address and your mailbox password. Select Next.
  4. Keep IMAP selected. Fill in the incoming and outgoing servers from the table above, with your full email address as the username for both.
  5. Select Next, then Save.
Android phone, using the Gmail app
  1. Open the Gmail app and tap your profile picture at the top right.
  2. Select Add another account, then Other.
  3. Type your Averon email address, then choose Personal (IMAP).
  4. Type your mailbox password. Fill in the incoming and outgoing servers from the table above.
  5. Finish the remaining screens with the suggested options.
Outlook on a computer
  1. In Outlook, choose Add account. In older versions it is under File.
  2. Type your Averon email address. Open the advanced options and choose to set the account up manually.
  3. Choose IMAP and fill in the servers, ports and security type from the table above.
  4. Type your mailbox password and finish.

Changed your password? Type the new one in each mail app as well. Until you do, the app keeps trying the old one and stops receiving mail.

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Make my email signature

Everyone at Averon signs off the same way. Fill in your details, copy the signature, and paste it into your mail app once.

How it will look

Where to paste it

Webmail
  1. Open Settings, then Identities, and select your email address.
  2. Tick HTML signature, click inside the Signature box and paste.
  3. Select Save.
Outlook on a computer
  1. Open Outlook settings and find Signatures.
  2. Create a new signature, paste, and save.
  3. Set it as the default for new messages and for replies.
Phone mail apps
  1. Most phone apps keep signatures as plain text. Paste it into the app's signature setting and it becomes the text version without the logo.
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Get help

IT support for Averon mail is Yugendran Tamilselvan.

WhatsApp, fastest019 999 9655 Emailyugendran@averon.com.my

Tell IT three things

  • Which Averon email address has the problem.
  • Which device or app you are using: webmail, phone or Outlook.
  • What the screen says. A screenshot is best.

Keep your mailbox safe

  • Averon never asks for your password by email, WhatsApp or phone. IT does not need it to help you.
  • Type your password only on webmail.averon.com.my, in your own mail app, or on the reset page you opened from this portal.
  • If an email asks you to sign in somewhere else, do not open the link. Forward it to IT.